Modelcars LLC (“we,” “us,” or “our”) is committed to protecting the privacy of Shopify merchants who install and use ProfitAware. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you install ProfitAware, we access the following information from your Shopify store:
- Product data: Product titles, SKUs, prices, and inventory status — used solely to populate your profitability dashboard.
- Store information: Your store domain and access credentials (OAuth token) — used to authenticate API requests to your store.
- Billing information: Subscription status managed through Shopify’s Billing API. We do not store payment card details.
2. How We Use Your Information
We use the information collected exclusively to provide and improve the ProfitAware service:
- To import your product catalog and display per-SKU profitability calculations.
- To authenticate your connection to Shopify and maintain secure access.
- To manage your subscription status and enforce plan-based feature access.
- To respond to support requests and improve application reliability.
3. Data We Do Not Collect
We do not collect:
- Customer personal information (names, email addresses, order history, or payment details of your customers).
- Financial account information beyond subscription status.
- Behavioral tracking data, analytics, or cookies for advertising purposes.
4. Data Sharing and Third Parties
We do not sell, rent, trade, or otherwise share your data with third parties for marketing or commercial purposes. We will never sell your data.
We use the following third-party services to operate ProfitAware:
- Shopify: For authentication, billing, and product data access via the Shopify API.
- Base44: Our application hosting and backend infrastructure provider. Data processed through Base44 is subject to their security and privacy standards.
5. Data Storage and Security
Your store access token and subscription status are stored securely in our database. We implement industry-standard security practices including encrypted storage and access controls.
6. Data Retention and Deletion
- Operational data (Shopify product data, calculation inputs, subscription status) is retained for as long as your ProfitAware subscription is active.
- Error and diagnostic logs are retained for 30 days.
- Upon app uninstallation: Shopify sends a
shop/redactwebhook 48 hours after uninstall. We delete all data associated with your shop within 30 days of receiving this webhook, except where retention is required for legal, billing, or audit purposes. - No customer personal data is retained because we do not collect it.
To request complete deletion of your data, contact us at support@profitaware.io.
7. International Data Transfers
ProfitAware is operated from the United States. If you access the service from outside the United States, your information will be transferred to, stored, and processed in the United States. Where required by law (e.g., GDPR), we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.
8. GDPR and CCPA Compliance
We comply with Shopify’s mandatory GDPR webhook requirements including customers/data_request, customers/redact, and shop/redact. If you are subject to GDPR or CCPA regulations, you have the right to request access to, correction of, or deletion of any personal data we hold about you. Contact us at support@profitaware.io to exercise these rights.
9. Children’s Privacy
ProfitAware is a business-to-business service intended for use by business owners and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last Updated” date at the top of this page. Continued use of ProfitAware after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Modelcars LLC
Email: support@profitaware.io
Website: https://profitaware.io
Business: Carlsbad, California, United States